This Privacy Policy explains how Lebentz Consulting Limited (trading as The Voyage® Academy) collects, uses, stores, and protects your personal data when you visit loulebentz.com. We take your privacy seriously. We collect only what we need, we use it only for the purposes described here, and we never sell your data to anyone. Please read this policy alongside our Cookie Policy, which appears in Part Two of this document.

Part One — Privacy Policy

1. Who We Are

The data controller for loulebentz.com is:

Lebentz Consulting Limited Trading as: The Voyage® Academy Website: loulebentz.com Contact email: hello@loulebentz.com Registered in England and Wales For all data protection enquiries, please contact us at: hello@loulebentz.com

As the data controller, Lebentz Consulting Limited determines the purposes and means of processing your personal data in connection with loulebentz.com.

2. What Data We Collect and Why

We collect personal data through the following routes on loulebentz.com:

2.1 Newsletter Sign-Up

When you subscribe to our newsletter, we collect your first name and email address. We use this to send you updates on Lou’s writing, speaking dates, and the development of The Trauma Reformation™.

Legal basis: Consent. You can withdraw your consent and unsubscribe at any time using the link in any email we send you.

2.2 Contact Form Submissions

When you submit an enquiry via the contact form, we collect your name, email address, and the content of your message. You may also optionally provide your organisation name and select an enquiry type.

We use this information solely to respond to your enquiry and to route it to the right person within our team.

Legal basis: Legitimate interests. It is in both your interest and ours to be able to communicate about your enquiry.

2.3 Website Analytics

We use Google Analytics 4 to collect anonymised data about how visitors use loulebentz.com. This includes pages visited, time spent on the site, general geographic location (country or region level, not precise location), device type, and referring website.

This data is aggregated and does not identify you personally. We use it to understand which content is most useful and to improve the site.

Legal basis: Legitimate interests (with your consent for non-essential cookies, as described in Part Two).

2.4 Cookies

We use cookies on loulebentz.com. For full details of what cookies we use and why, please see Part Two of this document (Cookie Policy).

3. What We Do Not Collect

We do not collect or process any of the following through loulebentz.com: •       Payment card details or financial information — there are no purchases on this site •       Special category data (health information, ethnicity, religious beliefs, etc.) •       Data from children — this site is intended for professional audiences only •       Precise location data

4. How Long We Keep Your Data

Data Type	Retention Period	Reason	Your Rights
Newsletter subscribers	Until you unsubscribe	Ongoing consent-based communication	Unsubscribe at any time via email link
Contact form enquiries	2 years from last contact	Reasonable business record-keeping	Request deletion at any time
Google Analytics data	Up to 14 months (GA4 default)	Traffic trend analysis	Opt out via browser settings or cookie consent
Cookie consent records	1 year	Evidence of consent	Update preferences via cookie banner

5. Who We Share Your Data With

We do not sell, rent, or trade your personal data with third parties.

We share data only with the following trusted third-party service providers who process data on our behalf, under data processing agreements:

5.1 Kajabi

Our newsletter sign-up data is stored and managed in Kajabi, our email and content platform. Kajabi processes this data in accordance with their privacy policy and GDPR obligations. Kajabi is a US-based company and uses Standard Contractual Clauses (SCCs) to ensure lawful international data transfers.

Kajabi Privacy Policy: kajabi.com/privacy

5.2 Google Analytics

Website analytics data is processed by Google Analytics 4. Google acts as a data processor on our behalf. Analytics data is anonymised and does not identify individual users. Google is a US-based company and relies on Standard Contractual Clauses (SCCs) for international transfers.

Google Privacy Policy: policies.google.com/privacy

5.3 WordPress / Hosting Provider

loulebentz.com is hosted on WordPress. Contact form submissions and technical site data may be temporarily stored on our hosting provider’s servers. We use a reputable UK or EU-based hosting provider with appropriate data protection measures in place.

5.4 Legal Disclosure

We may disclose your personal data if required to do so by law, or in response to a valid legal request from a public authority (such as a court or government agency).

6. International Data Transfers

loulebentz.com is operated from the United Kingdom and your data is primarily processed within the UK and the European Economic Area (EEA).

Where we use third-party services based outside the UK/EEA (such as Kajabi and Google Analytics, both US-based), we ensure that appropriate safeguards are in place, specifically the use of Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO) or the European Commission.

We may receive newsletter sign-ups and contact form submissions from visitors outside the UK and EEA, including the United States. By submitting your data through this site, you acknowledge that it will be processed in accordance with this policy and UK GDPR.

7. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights in relation to your personal data:

Right of access

You have the right to request a copy of the personal data we hold about you.

Right to rectification

You have the right to ask us to correct inaccurate or incomplete personal data.

Right to erasure

You have the right to ask us to delete your personal data in certain circumstances (also known as the ‘right to be forgotten’).

Right to restrict processing

You have the right to ask us to restrict how we process your data in certain circumstances.

Right to data portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

Right to object

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Right to withdraw consent

Where processing is based on consent (e.g. newsletter sign-up), you have the right to withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at hello@loulebentz.com. We will respond within one calendar month of receiving your request. If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These measures include:

• SSL encryption on loulebentz.com (https)
• Password-protected access to all platforms holding personal data
• Regular software and plugin updates to maintain security
• Limited access to personal data within our team on a need-to-know basis

No method of transmission over the internet is completely secure. While we use commercially reasonable measures to protect your data, we cannot guarantee absolute security.

9. Third-Party Links

loulebentz.com contains links to third-party websites, including thevoyageacademy.com and external social media platforms such as LinkedIn. This Privacy Policy applies only to loulebentz.com. We are not responsible for the privacy practices of any third-party websites and encourage you to read their privacy policies.

10. Children’s Privacy

loulebentz.com is intended for professional audiences only. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected data from a child, please contact us immediately at hello@loulebentz.com and we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The current version will always be available at loulebentz.com/privacy-policy with the ‘Last Updated’ date at the top.

Where changes are significant, we will notify newsletter subscribers by email.

12. Contact Us

For any questions, requests, or concerns about this Privacy Policy or how we handle your personal data, please contact: Lebentz Consulting Limited (trading as The Voyage® Academy) Email: hello@loulebentz.com Website: loulebentz.com We aim to respond to all data protection enquiries within five working days.

Part Two — Cookie Policy

This Cookie Policy explains what cookies are, which cookies loulebentz.com uses, and how you can control them. It should be read alongside Part One (Privacy Policy) above.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or phone) when you visit a website. They are widely used to make websites work more efficiently, to remember your preferences, and to provide information to website owners.

Cookies are not harmful. They cannot access other data on your device or carry viruses.

2. What Cookies Does loulebentz.com Use?

We use the following categories of cookies on loulebentz.com:

2.1 Strictly Necessary Cookies

These cookies are essential for the website to function. Without them, services you have asked for cannot be provided. They do not require your consent.

Cookie Name	Provider	Purpose	Duration
wordpress_sec	WordPress	Security — prevents cross-site request forgery	Session
wordpress_logged_in	WordPress	Keeps you logged in if you have an account	Session
PHPSESSID	Server	Maintains your session on the site	Session
cookie_consent	Cookie plugin	Stores your cookie consent preferences	1 year

2.2 Analytics Cookies

These cookies help us understand how visitors interact with loulebentz.com by collecting and reporting information anonymously. They require your consent before being set.

Cookie Name	Provider	Purpose	Duration
_ga	Google Analytics	Distinguishes unique users by assigning a randomly generated number	2 years
_ga_[ID]	Google Analytics	Stores and counts page views for this property	2 years
_gid	Google Analytics	Distinguishes users — shorter duration complement to _ga	24 hours
_gat	Google Analytics	Throttles request rate to Google Analytics	1 minute

2.3 Functional Cookies

These cookies enable enhanced functionality such as remembering your newsletter preference. They require your consent.

Cookie Name	Provider	Purpose	Duration
kajabi_newsletter	Kajabi	Remembers if you have already subscribed to the newsletter	30 days

2.4 Marketing / Tracking Cookies

We do not currently use any marketing or advertising tracking cookies on loulebentz.com. No third-party advertising cookies are set on this site.

3. How to Control Cookies

3.1 Cookie Consent Banner

When you first visit loulebentz.com, you will be shown a cookie consent banner. You can choose to:

• Accept all cookies (including analytics and functional cookies)
• Accept only strictly necessary cookies
• Customise your preferences by category

You can update your preferences at any time by clicking the ‘Cookie Settings’ link in the footer of any page.

3.2 Browser Settings

You can also control cookies through your browser settings. Most browsers allow you to:

• See what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies from specific sites
• Block all cookies from all sites
• Delete all cookies when you close your browser

Please note that restricting cookies may affect the functionality of loulebentz.com. Links to cookie management instructions for major browsers:

• Google Chrome: support.google.com/chrome/answer/95647
• Mozilla Firefox: support.mozilla.org/kb/enable-and-disable-cookies-website-preferences
• Safari: support.apple.com/guide/safari/manage-cookies-sfri11471
• Microsoft Edge: support.microsoft.com/microsoft-edge/delete-cookies-in-microsoft-edge

3.3 Opting Out of Google Analytics

You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on, available at: tools.google.com/dlpage/gaoptout

4. Changes to This Cookie Policy

We may update this Cookie Policy from time to time as we add or remove features from loulebentz.com or as legal requirements change. The current version will always be available at loulebentz.com/cookie-policy with the ‘Last Updated’ date shown at the top of this document.

5. Contact

If you have any questions about our use of cookies, please contact: Lebentz Consulting Limited (trading as The Voyage® Academy) Email: info@loulebentz.com Website: loulebentz.com